FAQ
Reservations & cancellation deadlines

Cosmetics and massage treatments can be canceled up to 24 hours before the start of treatment free of charge. In case of a later cancellation, we will charge 100% of the price.
Late appearance may result in a shortened treatment time. For a punctual and relaxed start, we recommend arriving in the ONO Spa about 15 minutes before spa time.

​​​​​​​Recommendations

Do not rush ... Enjoy our premises for a lasting relaxation. We recommend that you drink enough water before your spa visit and that you start your wellness experience neither hungry nor directly after eating. In the ONO lounge with a view over Berlin we serve light meals and drinks from our season menu.

​​​​​​​Children and adolescents

The use of the entire sauna area of the ONO Spa is not allowed for children and young people under 14 years. Exercising in the fitness area is possible from the age of 14. Young people from 12 years of age train under the supervision of a parent.

​​​​​​​Valuables

For your clothes, we provide you a locker in the locker room. To secure your valuable items such as jewelry and money, we recommend that you use the safe in your room.
We accept no liability for lost or misplaced objects.

​​​​​​​Clothing

During your stay at the ONO Spa, we will provide you with a bathrobe, towels and slippers free of charge. In the fitness area, the wearing of sportswear and sports shoes is required.
In the ONO lounge, the wearing of fitness clothing is not desirable.

Mobile phones

We offer a peaceful and relaxing stay at ONO Spa. For this reason, we ask you to switch off your mobile phone.

Non-smoking-area

It is understood that the entire ONO Spa is a non-smoking area. The exception for the smoker is the outdoor terrace of the ONO Spa.

​​​​​​​Parking facilities

The parking garage, with access in the Ludwig-Beck-Straße, is available in the 3rd basement and has direct access to the hotel elevator and the ONO Spa.
Here you will find further information on arrival and departure to The Mandala Hotel. Parking fees can be paid directly at the front desk of The Mandala Hotel. Public underground parking costs EUR 20 / day.

Contact us

Excellent Score 4.6
68 Reviews on Google
First-class cosmetic products are waiting to be discovered by you at the ONO Spa

Wellness Technology at the ONO Spa

High-tech for your well-being

Our unique and highly effective well-being technology supports you in relaxation and regenerating your physical and mental faculties. Make use of your wellness treatments for an optimal result catered to your specific requirements. Our spa team is happy to assist you. 

Iyashi Dôme

Detox with infra-red heat

By heating the organs, tissue, muscles and skin in a deeply detoxifying infrared dome, an intensive perspiration of the body occures and waste products and toxins are released resulting in a healing effect. The metabolism will be stimulated, immune system strengthened, the form shaped, muscles and joints are relaxed allowing the body to regenerate and rejuvenate. 

Make appointment

AlphaSphere

Light and sound therapy

Find back to inner peace and balance in a short period of time with a combination of sounds, blue light and warmth. Achieve a high psychic serenity and improve your mental performance through a relaxing journey to the alpha stage. 

  • Currently not available

iLifeSOMM

7 therapeutic methods

Seven proven therapeutic methods (magnet-resonace, vibration, sound, tone, music, massage and relaxation) combined in one unique system. The iLifeSOMM Bed was developed to help reduce the stress of the daily routine, regenerate the body and most importantly to help the body overcome energy blockades. 

  • Currently not available